Reducing the Risks: Liability and Workers’ Compensation Claims

Although  the following suggestions are directed towards hotel operations, we thought many are applicable across a variety of industries. 

· When hiring new personnel, conduct more extensive background checks and require green cards and other identification to prevent future liabilities.

· Walk the grounds daily, making sure there are no hazards for employees or guests.

· Know where subcontractors, landscapers and maintenance crews are working, and where they are storing their equipment.

· Provide employee incentives for those who follow safety rules.  For example, employees who work for a length of time without injury may accrue points for a gift card or other benefit.

· Be sure you have proper coverage for guests’ technology devices, including laptops and PDAs/phones.

· Document every mishap in detail, even if no one needs medical treatment.  Without documentation, the injured party may later claim s/he suffered more serious injuries.

From Bruce Zaccanti, Ernst & Young, as reported in Hotel and Motel Management, February 4, 2008 issue, p. 40.